Our shipping promise
Every order is prepared with care, packed to protect your products and shipped within 24 to 48 business hours after payment confirmation. You will receive a confirmation email with your tracking number as soon as it ships.
Shipping zones & rates
Shipping options, exact fees and estimated delivery times are shown automatically at checkout, based on your destination country.
Packaging worthy of the product
Each jar is individually wrapped in tissue paper and secured in a rigid box to ensure it arrives in perfect condition.
Our packaging is made from recycled and recyclable materials. Zero unnecessary plastic in our parcels.
For gift sets, a personalized handwritten message can be added on request, at no extra cost.
Our products are packed under a protective atmosphere — they reach you in the best possible preservation conditions.
Returns & replacements
Contact us via our contact page, stating your order number and the reason for the return. We reply within 24 hours.
Returned products must be in their original packaging, unopened and unused. Return shipping costs are your responsibility except in the case of a defective product.
After we receive and inspect your return, we prepare and ship your replacement product within 5 business days, subject to availability. If the product is no longer available, our customer service will contact you to offer a suitable solution.
Frequently asked questions
Can I change my delivery address after ordering?
Contact us immediately via our contact page. If the order has not shipped yet, we can change the address at no charge.
My parcel shows as delivered but I have not received it?
Check with your neighbours or your mailbox. If the parcel is still missing after 48 hours, contact us and we will open an investigation with the carrier.
Which countries do you ship to?
We ship to a wide range of destinations worldwide. During checkout, the available shipping options, shipping fees and estimated delivery times are shown automatically based on your destination country.
Does saffron withstand shipping?
Absolutely. Our pistils are packed under a protective atmosphere in airtight glass jars. They withstand standard shipping conditions perfectly.